At Eye Luv, we honor the personal nature of our work. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit our website, book a session, or make a purchase, we may collect:

Contact information — your name, email address, phone number, and mailing/shipping address.
Payment information — processed securely through our payment processor. We do not store full credit card numbers on our servers.
Booking and purchase details — appointment dates, products ordered, preferences you share with us.
Iris photographs — the images we capture during your session.
Website usage data — including IP address, browser type, pages visited, and time on site, collected through Google Analytics and standard tracking tools.
Communication history — emails, texts, and messages you exchange with us.

2. How We Use Your Information

We use the information you provide to:

Schedule and fulfill your iris photography session and product orders
Process payments and ship physical products
Communicate with you about your appointment, order status, edits, and delivery
Send marketing emails and text messages (only if you opt in)
Improve our website, services, and customer experience
Respond to questions, requests, and customer service needs

3. Iris Photographs & Your Image

We may share images of finished iris artwork on our social media, website, and marketing materials. Because iris photos do not reveal personal identity in the way a face does, we treat them as artwork rather than personally identifiable images.

If you prefer your iris artwork not be shared publicly, please let us know in writing at the time of booking and we will keep your piece private. We never include your name, contact information, or other identifying details alongside shared images without your explicit written permission.

4. Email & SMS Marketing

If you opt in, we may send you marketing emails and text messages about new offerings, promotions, and studio updates. Standard message and data rates may apply to SMS.

Email: You can unsubscribe at any time using the link at the bottom of any email.
SMS: Reply STOP to any text to opt out. Reply HELP for assistance.
We never sell your phone number or email address to third parties.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies (including Google Analytics) to understand how visitors use our site and to improve your experience. This helps us see which pages are most popular, how people find us, and where we can do better.

You can disable cookies through your browser settings, though some parts of the site may not function as smoothly without them.

6. How We Share Your Information

We do not sell or rent your personal information. We share information only with trusted service providers who help us operate our business, including:

Our website and CRM platform (GoHighLevel)
Payment processors (such as Stripe or similar)
Email and SMS providers
Print and shipping partners (to fulfill your physical orders)
Analytics providers (Google Analytics)

These providers are only given the information they need to perform their services, and they are required to keep it confidential.

We may also disclose information if required by law, court order, or to protect our rights, safety, or property.

7. Data Security

We take reasonable steps to protect your information using industry-standard security measures. However, no method of transmission over the internet is 100% secure. While we work hard to safeguard your data, we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

Request a copy of the personal information we have about you
Ask us to correct inaccurate information
Request that we delete your personal information (subject to legal record-keeping requirements)
Opt out of marketing emails and texts at any time
Ask us to stop sharing your iris artwork publicly

To exercise any of these rights, please contact us at the email address listed below.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. Minors under 18 must have parent or guardian consent to book a session or make a purchase.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date below. Continued use of our services after changes are posted means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out — we're happy to help.

Eye Luv Iris Art Photography
Website: www.eye-luv.com